Warranty & Crash Replacement
Lifetime Limited Warranty
Every Saurus part is designed, tested, and ridden before it ships. I stand behind the work. If a part fails due to a defect in material or manufacturing under normal use, I'll replace it — for as long as you own it.
What's covered:
- Manufacturing defects
- Material failure under normal riding conditions
What's not covered:
- Damage from crashes or impacts
- Damage from improper installation (install instructions and video provided)
- Modifications to the part
- Normal wear and tear
- Parts purchased secondhand
How to make a claim:
Email hello@ridesaurus.com with your order number and a few photos of the part. If it's a defect, I'll send a replacement at no charge.
I'll do what it takes to make things right. If you're not sure whether something qualifies, send me an email and we'll figure it out.
— Kale
Crash Replacement Program
Crashed your Saurus part? I've got your back.
Mountain bikes take abuse. Even a well-made part can break under a hard enough hit, and that's not something I expect you to pay full price to replace.
If you break a Saurus part in a crash or on the trail, email me a photo and your original order number. I'll send you a replacement at a significant discount — usually 40–50% off retail, depending on the part.
Crash replacement is for original owners only and is offered at my discretion. No forms to fill out, no runaround. Just email hello@ridesaurus.com and we'll get you back on the trail.
— Kale